Delivery and return

Delivery and return

Article 1-subject and scope of the convention
1.1 this distance sales contract (”contract”) is regulated in accordance with the law no 6502 on Consumer Protection and the distance Contracts Regulation. The parties to this Agreement hereby acknowledge and acknowledge that they understand and understand the obligations and responsibilities arising from the Consumer Protection Act No. 6502 and the regulation on distance contracts.

2.1 the amount of products purchased by real or legal persons who shop on the Website is the amount of information.

3.1-receiver, on the website it declares that it has read and information about the basic characteristics, sales price and payment method of the product and the preliminary information about delivery and gives the necessary confirmation in electronic environment.
3.2-the product subject to the contract shall be delivered to the buyer or the person/organization at the address indicated within the period described in the preliminary information on the website, depending on the distance of the buyer’s settlement for each product, provided that it does not exceed the legal 30-day period.
3.3-if the product subject to the contract is to be delivered to another person/organization other than the buyer, seller cannot be held responsible for the failure of the person/organization to accept the delivery.
34-the seller is responsible for the delivery of the product subject to the contract with the guarantee documents and user manuals, if any, which are solid, complete, in accordance with the qualifications specified in the order.
3.5-for the delivery of the product subject to the contract, it is essential that the signed copy of this contract is delivered to the seller and that the price is paid in the preferred payment form of the buyer. If, for any reason, the product price is not paid or cancelled in the bank records, the seller is deemed to have been relieved of the obligation to deliver the product.
3.6-if the bank or financial institution concerned does not pay the price of the product to the seller due to unfair or unlawful use of the credit card belonging to the buyer after the delivery of the product by unauthorized persons not due to the buyer’s fault, the product must be sent to the seller within 3 days, provided that In this case, the shipping costs belong to the buyer.
3.7-if the seller fails to deliver the product within the period of the contract subject due to force majeure or the weather opposition that prevents the transportation, such as interruption of Transportation, the buyer is obliged to report the situation. In this case, the buyer may use one of the rights to cancel the order, to replace the product subject to the contract with its precedent, and/or to delay the delivery period until the blocking situation is eliminated. If the buyer cancels the order, the amount paid to him / her in cash and in return is paid to him / her within 14 days.
3.8-defective or defective products, which are or are not products sold with the warranty certificate, may be sent to the seller for the necessary repair within the warranty conditions, in which case the cargo expenses will be covered by the seller.

Buyer has the right to withdraw within 14 days from the delivery of the product subject to the contract to him or to the person/organization at the address indicated. In order to exercise the right of withdrawal, the seller must be notified by fax, e-mail or telephone during this period and the product must be delivered to the 6. it must not be used under the provisions of the article. If this right is exercised, 3. delivery of the product delivered to the person or the buyer must be returned to the seller with the example of the cargo delivery minutes and the original invoice. The product price is returned to the buyer within 14 days following the arrival of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. Due to the right of withdrawal, the cargo price of the returned product is paid by the seller. However, in cases where no cargo is charged from the buyer, the cargo price and other costs for return and Exchange are borne by the buyer.

The benefits provided to the buyer by the seller due to the exercise of the right of withdrawal (free shipping, payment fees at the door, credit card commissions, free and/or discounted products, discount vouchers, etc.(B) the buyer shall return the goods and/or the buyer shall be deducted from the cost of the goods to be paid back. Return and exchange of hair care products such as shampoo and conditioner are valid within 24 hours after the product is delivered by the buyer to the seller for delivery by shipping.

Products which cannot be returned due to their nature and which are rapidly deteriorated or which have expired, the right of withdrawal may not be used. In addition ,the exchange or return of food supplements is not possible in terms of the possibility that storage conditions are not sleeping.
The use of the right of withdrawal in the following products is subject to the condition that the packaging of the product is unopened, intact and the product is not used.
– Hair care products and food supplements that are not sent to the seller within 24 hours after delivery .

In the implementation of this agreement, consumer arbitration committees up to the value announced by the Ministry of Commerce and Consumer Courts in the settlement of buyer or seller are authorized.
In the event of an order, the purchaser is deemed to have accepted all the terms of this agreement.

This post is also available in: tr en